April 2020


Here we are in April and find ourselves in the middle of a world-wide pandemic from the novel coronavirus disease (COVID-19). We hope that you and your family are staying safe and healthy. Thank you to all the healthcare workers and other individuals on the front lines caring for patients around the clock.

At ActivStyle, it’s our desire to keep you up to date on current industry news, product information, FAQs, and much more. Like you, we are concerned about the uncertainty of the growing COVID-19 pandemic. We want to assure you that, as an essential business, ActivStyle’s dedicated teams are still working to provide our patients with the medical supplies they depend on. As we stated last month, we are not experiencing any supply chain disruptions or shortages.


Health News

COVID-19 Guidance for Older Adults

Adults, 65 years and older, are at higher risk for severe illness. COVID-19 is a new disease and we are learning more about it every day.

If you are working with older adults or someone who has severe medical conditions such as heart or lung disease, or diabetes, they are at higher risk for more serious COVID-19 illness. It is very important they take steps to stay healthy.
Older adults should take these everyday actions to protect themselves and others:

  • Stay home when sick.
  • Avoid crowds and people who are sick.
  • Delay all travel, including plane trips, and especially avoid going on any type of cruise.
  • Cover coughs and sneezes with a tissue or the inside of your elbow. Then wash hands.
  • Avoid touching the eyes, nose, and mouth with unwashed hands.
  • Clean hands often. Wash hands with soap and water for 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean AND THEN disinfect surfaces and things touched often, such as tables, chairs, doorknobs, light switches, elevator buttons, handrails, countertops, remote controls, shared electronic equipment, shared exercise equipment, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • Keep homes cleaned and disinfected

Centers for Disease Control and Prevention (CDC) Resources:



Q: Why do I need to review the compliance questions again?
A: We have to review the compliance/financial information for every client.  We are accredited by both the ACHC and Medicare as a DME supplier and we do this as part of the requirements necessary to maintain our accreditation.

Q: What is the best phone number to reach you? Sometimes I’m on hold too long or get transferred to different departments.
There are several ways to contact ActivStyle, depending on what you need.

  • Case manager, healthcare professional, or other provider of service to a client, and your client is new to ActivStyle, the best phone number to call is 855-373-5141.  You can also make a client referrals via our easy and convenient online referral form at www.ActivStyle.com/NewOrderCM.
  • New client calling for themselves or a family member, the best phone number to call is 877-379-2313.
  • Former or current client of ActivStyle, and have questions or need to receive an order, the best phone number to call is 855-284-6757.

We want to hear what FAQ topics you are interested in seeing! If you have questions or suggestions for future FAQs, please email us at .

If you have other questions for the ActivStyle Provider Services staff, feel free to give us a call at 855-373-5141, Monday thru Friday, 7:30 AM to 5:00 PM, Central Time. We want to make your life easy, so you can provide the best service and information to those you serve.


ActivStyle News

Skip the Wait Time

Have you experienced a longer than normal wait time when calling to confirm an order from ActivStyle? Did you know that there is a way that you can skip the wait and confirm orders electronically? Because of increased demand for medical supplies during the COVID-19 pandemic, our customer service department has experienced an unprecedented surge in call volume. We are working hard to get to each and every customer who calls.

To help alleviate the demand on our customer service resources and let customers easily and conveniently confirm orders without a wait time, we have rolled out several new options. Now, orders can be conveniently confirmed via text, email, or automated phone calls; without the need to wait on hold or speak to a customer service representative. Customers tell us that they appreciate the speed and convenience of these options. This is an ideal solution for customers whose orders remain consistent month to month with few or no changes.

To learn more about text, email, and automated phone order confirmations and how to sign-up for them, please visit our website at www.ActivStyle.com/myorders.

Customer Support is Here for You
As the situation surrounding COVID‑19 continues to evolve, we want to assure you that our Customer Service and Provider Services teams are here to support you. As always, our Provider Services representatives are available to speak with you directly. To speak with a Provider Services representative, call toll-free at 855-373-5141 (Monday – Friday, 8AM-5PM Central Time).


ActivStyle is Your Partner in Patient Care

Wouldn’t it be great if you spent less time mired in case-related paperwork and details and more time helping those who need you? ActivStyle is a full-service provider of high-quality, high-value home medical supplies serving thousands of practitioners and case managers across the United States. Our product expertise and knowledge of constantly changing state and federal regulations allow us to give you — and the clients who depend on you — the level of service you need and deserve.

Founded in 1997 in Minneapolis, MN, ActivStyle has grown to over 200 employees compassionately serving patients in 47 states with their medical supply needs. Specializing in incontinence, urological, and ostomy supplies, our trained Product Experts are available to discuss product options, insurance benefits, free delivery, or product samples. Feel free to call one of our Provider Services representatives toll-free at 855-373-5141, they’ll be happy to talk with you and answer any questions you may have about our products, services, or take a referral over the phone. You may also conveniently make client or patient referrals online.

At ActivStyle, we’re dedicated to making your life easier.